It was the first time my, almost 6 y.o. pup and I had been apart. I've always traveled with him. This time, it wasn't possible and ROVER didn't sound safe enough, TrustedHouseSitters applicants weren't fast enough, so he was boarded. BedsNBiscuits was recommended by a new neighbor. The staff was friendly, Chuck, the General Mgr. was very much available, thus the 4 stars. It's not 5 stars because my boy's been sleeping since I picked him up after five days. I know he was safe, cared for, but can't help wondering how much rest he got; how many minutes of 1:1 time he got. Maybe I was expecting too much. I was a bit disappointed about not receiving the nightly photos of what I understood would be Biggie's daily photos in action and bedtime. They do have facility tours available from 11am-1pm, but I didn't know about this until the day I dropped him off. I would give this boarding as a recommendation, with my above concerns.